Watchdog: (Video) “Free” is a Four-Letter Word

Watchdog Dave Lieber researches for Sunday’s column whether TXU’s “free” nights and weekends program is really a good deal.

Video edited by: Marina Trahan Martinez.

READ THE COLUMN ABOUT THIS HERE.

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Dave Lieber book that won two national awards for social change.\

Still here? Visit Dave Lieber’s other fun websites:

Personal: YankeeCowboy.com

Hipster site: DaveLieber.org

Watchdog Tip of the Day: Complain about a rental car company

What happens when something goes wrong with a rental car agency? The Dallas Morning News Watchdog columnist Dave Lieber shows consumers how to “flood the zone.” In our Watchdog Video Tip of the Day, we try to solve problems in under a minute.

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Dave Lieber book that won two national awards for social change.\

Still here? Visit Dave Lieber’s other fun websites:

Personal: YankeeCowboy.com

Hipster site: DaveLieber.org

Bob Mong: Dave Lieber has built a strong reputation as a consumer advocate

 

 The following first appeared in The Dallas Morning News. It was written by Bob Mong, The Dallas Morning News Executive Editor.

Consumer columnist Dave Lieber joined our staff in the spring, and his Watchdog column appears every Friday and Sunday in Metro.

For two decades, Dave built a strong reputation as the consumer advocate at the Fort Worth Star-Telegram. I regard him as one of the most trusted voices in North Texas.

He looks out for questionable practices in business and government and has the wherewithal to dig in and solve problems.

Bob Mong, Executive Editor of The Dallas Morning News, believes newspapers should fight for the people.

Bob Mong, Executive Editor of The Dallas Morning News, believes newspapers should fight for the people.

“I’ve been covering governments for almost 40 years for daily newspapers. Problems in government where taxpayers aren’t getting treated right, not getting their money’s worth, are as important to me as the typical consumer rip-off that can be prevented,” Dave said.

We invite you to contact Dave. He’s very conscientious and reviews every concern expressed by consumers. It is best to contact him by email at watchdog@dallasnews.com. You also can write to him at:

Dave Lieber
P.O. Box 655237
Dallas, TX 75265

Dave brings an award-winning pedigree to his work, as well as a lot of enthusiasm. He fights for consumers. As he said to me the other day, he hopes his zeal for consumer protection “never goes away.”

Follow Bob Mong on Twitter at @bobmong1.

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Dave Lieber book that won two national awards for social change.\

Still here? Visit Dave Lieber’s other fun websites:

Personal: YankeeCowboy.com

Hipster site: DaveLieber.org

Watchdog Video Tip of the Day: How to battle your government

When you want to battle your government on a big issue, The Dallas Morning News Watchdog columnist Dave Lieber shows you how to use social media.

The Watchdog Video Tip of the Day, produced by DallasNews.com, is designed to solve a problem in less than a minute. Read more Watchdog reports at DallasNews.com/watchdog.

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Dave Lieber's Watchdog Nation won a 2013 writing award from the National Society of Newspaper Columnists

Visit Watchdog Nation Headquarters

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Twitter @DaveLieber

Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

AVAILABLE IN HARDCOVER, CD AUDIO BOOK, ON ITUNES (AUDIO), KINDLE AND IPAD.

Bam

Watchdog Video Tip of the Day: What to do when employer won’t pay you

What do you do when you work and your employer won’t pay you on time? The Dallas Morning News Watchdog Desk Administrator Marina Trahan Martinez has the answer.

The Watchdog Video Tip of the Day, produced by DallasNews.com, is designed to solve a problem in less than a minute. Read more interesting Watchdog reports that show you how to be a smart consumer at our main Watchdog page here.

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Visit Watchdog Nation Headquarters

Like Watchdog Nation on Facebook

Watch Watchdog Nation on YouTube

Twitter @DaveLieber

Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

Watchdog 

AVAILABLE IN HARDCOVER, CD AUDIO BOOK, ON ITUNES (AUDIO), KINDLE AND IPAD.

Marina

VIDEO: The Dallas Morning News welcomes Dave Lieber’s Watchdog Nation to its newsroom

Dave Lieber’s Watchdog Nation has officially joined the talented staff at The Dallas Morning News.

Here’s a video Q & A in which the new Watchdog columnist is introduced to readers and viewers of Dallasnews.com

How One Young Man Became a Citizen of Watchdog Nation

Mr. Lieber,

My name is Justin Silvia, and I am a student at University of North Texas. You spoke in Dr. Ancona’s class today about becoming a citizen of your Watchdog Nation – and asking questions. Anyway, after class I went to the restroom in the same building (Gateway building) and tried to wash my hands. The problem was that only the hot water worked. I don’t mind warm water, but this water was so hot it could cook pasta. Another student walked in after that, so I decided to be nice and warn him about the scolding water. He explained to me that it had been this way for, “I dunno how long.”  I was outraged.

Dave Lieber's popular button was written about in USA Today.

And with your speech still fresh in my mind, I decided to do something about it. I asked the front desk, who referred me to another desk, who referred me to a manager. I then used your style of telling a story to elaborate how upsetting it was to burn your hands while trying to practice cleanliness, how many people would just stop washing their hands, and how the bathroom would become full of germs because of this simple breakdown in plumbing. Granted, it was probably not as well-spoken as yours was, but it got the job done. They took down my name and number, and said that it would be fixed by next week.

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So to sum everything up, I would like to thank you. I would have been one of the hundreds of people who would have just walked away from the situation, not taking the extra 10 minutes to speak up, ask questions, and create change. I don’t think I have ever said this, or will say this ever again in my life, but…I want to be more like a Yankee, purely in the sense of asking more questions that is. I love Texas. The only thing I love more than Texas is my dog, and the only thing I love more than my dog, is my momma.

   -Justin

WELCOME TO WATCHDOG NATION, JUSTIN. It’s not complicated. This is what it’s all about.

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for the Fort Worth Star-Telegram. Visit our store. Now revised and expanded in a 2012 edition, the book won two national book awards for social change. Twitter @DaveLieber

Visit Watchdog Nation HeadquartersDave Lieber's Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong

Like Watchdog Nation on Facebook

Watch Watchdog Nation on YouTube

Twitter @DaveLieber

Dave Lieber's Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong

Lois Norder One of America’s Best Newspaper Editors

By Dave Lieber/Founder, Watchdog Nation

When one of my journalistic heroes, the irascible Jimmy Breslin, columnist of New York City, won the Pulitzer Prize for Commentary in 1986, he said to everyone in his cheering newsroom these words about his editor:

“This award actually goes to Sharon Rosenhause, but I’m not speaking to her.”

As I celebrate the 19th anniversary of my stay at the Fort Worth Star-Telegram as metro columnist, I say almost the same about my editor:

“This award actually goes to Lois Norder, and I AM speaking to her.”

This year, a year for which I will be forever grateful, my Watchdog column won local, state and national awards.

Nowhere on the awards, though, does the name Lois Norder appear alongside mine. A terrible oversight. One that needs to be corrected. Have you heard of Lois Norder? Probably not. Yet she’s one of America’s top newspaperwomen.

One of America's top journalists

Lois Norder, Managing Editor/News & Investigations

I know this because I have worked for her for 19 years. How many can say they’ve had the same boss for two decades? And not just any boss, but a boss who lifts you up and helps you see the big picture, the vision you must deliver to your readers week in and week out to stay vital in their busy lives. Simply put, unlike anyone I know, I’ve worked for the same great boss for 19 years. And that made all the difference.

Texas is, more than anything else, a place to find your dreams. And so I had come to Texas to pursue my Breslinesque dream of writing columns that helped people live better lives. I left a newspaper with a paid Sunday circulation 10 times larger than the circulation of the edition at my new job at the Star-Telegram. In retrospect, it’s a good thing circulation wasn’t larger. I was no good.

How could I be? I was making a leap of faith that things would work out in this strange new place of Texas, far, far from my hometown of Manhattan. At first, though, nothing worked. I was a tepid Yankee writer struggling in “Foat Worth” — where the West begins.

My No. 1 boss struggled, too, with my style, my writer’s voice, my choice of story ideas. She was unhappy with me. Nobody liked my work, including me. The No. 2 editor in the office was quieter, more nurturing and smart as hell. She took an opposite tact. She worked with me, slowly and carefully, building my confidence. Then she did what every writer in the world needs to succeed. She began to talk me up. Told anyone who’d listen that I wasn’t nearly as bad as No. 1 and everyone else, including me, believed. She saw something that nobody else did. Lois Norder was my first Texas defender.

When she was promoted to the No. 1 job and became my direct supervisor, she taught me how to pursue a higher level of story, looking into the reasons why problems happened, and what can be done to fix and change them for the better. That quest to look at problems in different ways, more than anything else, allows our partnership to thrive in an industry that as a whole isn’t doing so well. We’re not here to tell the public how to think, but give them information so they can decide for themselves.

In 2005, Norder and Executive Editor Jim Witt created a different kind of column. They called it The Watchdog. Then they cut my leash and told me to run. Woof!

The first house ads in the paper promised readers: “Finally, you’ve got somebody in your corner.” The universal scope of The Watchdog was laid out for all: “If you feel stonewalled at City Hall or need help holding businesses to their promises, count on The Watchdog to be in your corner. Dave Lieber will let readers know what needs to be fixed in our community, and who’s responsible. But he’ll also offer stories about governments, businesses and organizations which do things right, along with consumer alerts and ways to protect your interests.”

Dave Lieber, award-winning investigative columnist

And that’s what we did together. Since March 18, 2005 with a debut story about a travel club that promised free airline tickets but never delivered, a hundred times a year, each year, my boss and I are here to help. Whether a city hall tipster wants the boss’ extravagances exposed, or an elderly woman can’t get $4,000 that an insurance company owes her, The Watchdog swoops in and lives a comic-book fantasy.

Here’s a short video showing the boss and I that Star-Telegram Managing Editor/Digital News Kathy Vetter made for the 2012 Texas Associated Press Managing Editors’ conference. It’s called Rescuing Mr. Benson.

A few years ago, I compiled everything I learned from both Norder and from the stories we worked on together and created a philosophy of self-protection and self-preservation called Watchdog Nation. The accompanying book was dedicated to “Lois Norder – Editor, mentor and friend.” The book won a couple of national indie book awards for social change. (The newly-released 2012 edition made its debut on TV.)

Dave Lieber's Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong

 

There’s a picture of us inside, with me dressed in a Revolutionary War uniform.

She doesn’t get her name on my stories, or on the awards. But her influence hangs over each word. In a world of bad bosses, everyone deserves at least one great one in their life. I’m luckier than most. So that’s why these awards go to Lois Norder of the Fort Worth Star-Telegram, and most definitely, I am speaking to her.

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Dave and Lois shared these awards in 2012.

Local: The Fort Worth Society of Professional Journalists, 1st place for First Amendment Awards for reporting on open government.

State: The Texas Associated Press Managing Editors, honorable mention for community service.

National: The National Society of Newspaper Columnists, 2nd place in general-interest columns for large metro newspapers.

The judge in that contest, Tom Ferrick Jr., former metro columnist for the Philadelphia Inquirer, writes: “If I were a government official in Texas and picked up the phone to hear, ‘This is Dave Lieber,’ my heart would skip a beat. And not from joy. Lieber is a classic watchdog journalist, looking out for the little guy – and he gets results. While it’s admirable that he is an ombudsman, it’s his flair and skill as a writer that earn him this award.”

Read the web version of some of the prize-winning Watchdog columns:

160 constituents make a difference with bill on North Texas Tollway Authority

Fort Worth Official resigns after boss finds backlog of open-records requests

Investors in Bless 7 financial program start complaining

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The Watchdog appears regularly in the Star-Telegram here.

Watchdog Nation “Tougher ‘n a junkyard dawg”

Dave Lieber’s Watchdog Nation receives mail, mail and more mail every day from folks who have problems and want to learn how to solve them. This is one of our favorites that arrived at Watchdog Nation World Headquarters this week.

 Dear Brother Dave (aka “Tougher ‘n a junkyard dawg”):

 It is well-imagined that all your postal mail, your e-mail and your received phone calls begin with, “Dave, I’ve got a problem, and I want you to spend your time/energies/ and all your remaining resources toward arriving at a resolution.”

 This letter, though, is the exception!

 Dave Lieber's Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong

Ever since you responded to my “Dave, I’ve got a problem” letter several months ago, I’ve since felt a very close connection to “The Watchdog” and look forward every Sunday morning to reading about your resolution of other folk’s problems in the Fort Worth Star-Telegram.

 The “resolutions” are general in nature, and as such they benefit not only the one who request your monumental effort — but they further aid those who’ve had similar problems, or may be confronted with them in the future.

 But of course, not everyone enjoys reading “The Watchdog.” Not everyone you say!?!

 Well, the con/scam/bunco “artists” don’t enjoy it, and I think it is safe to say that many of them (if not all) have been “run out of Dodge” because of your having revealed their attempt to “separate us gullible old fools from our meager (cash) holdings.”

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More Watchdog Nation News:

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 So once again, this hard-scribbled letter is but meant to serve as a GIGANTIC and heartfelt thank you for all that you have done/are doing/and will continue doing for all of us “everyday/average” folks who (too often) are being “stepped on” by the big bully ner-do-wells with their “get rich quick schemes.”

 With sincere respect and admiration,

 Rod Hale

Glen Rose, Texas

 PS I already know the quality of your heart, and as such, a response to this letter is not necessary. Have a coffee break instead, OK?!

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Dear Rod,

Response unnecessary? Surely, you jest. What a wonderful, touching piece of writing that we will treasure always.

Dave

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Dave Lieber shows Americans how to fight back against corporate deceptions in his wonderful book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong. Are you tired of losing time, money and aggravation to all the assaults on our wallets? Learn how to fight back with ease — and win. Get the book here.

Read The Watchdog Nation manifesto here!

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Like Watchdog Nation on Facebook

Watch Watchdog Nation on YouTube

Twitter @DaveLieber

Listen to Watchdog Nation on a Texas radio station

Watchdog Nation founder Dave Lieber shared some of the principles of the popular consumer-rights movement on Texas radio station KXYL with host Mark Cope. Listen here on the Watchdog Nation website.

The main topic is telephone bill “cramming” where your phone bill has added charges on your landline or your cellular phone that you didn’t order. But then the newspaper columnist and the radio host veer off into other subject areas in Watchdog Nation.

Listen here:

Brownwood radio interview

For Apple product users, listen here

Dave Lieber's Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong