In Watchdog Nation, 2015 is our best year ever

To all Citizens of Watchdog Nation!

Hear ye! Hear ye! Straight from the founder of Watchdog Nation, here is Dave Lieber’s 2015 annual report to you.

Going up against businesses and governments, Watchdog Nation sees more victories than defeats in 2015. Fighting on behalf of Americans for fairness and honesty works. New laws were passed, questionable practices exposed and problems are fixed. Take a look:

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January

The Watchdog shares a how-to guide on the state’s new one-sticker auto registration system. Some hiccups in the program after that, yeah, but it works more smoothly than most expect.

Colleague Marina Trahan Martinez and I report on a Carrollton Midas shop where the manager took cash payments and money went missing.

We answer why so many streetlights on major roadways are dark: copper wire thieves.

I unveil my Watchdog package of suggested consumer protection bills for the 2015 Texas Legislature. I have five requests, based on complaint letters to me.

They are: create a roofers licensing law; increase fairness in electricity shopping; ban penalties for asking questions about an insurance policy; cease taking full sets of fingerprints for driver’s licenses; and enact tighter penalties for merchants who penalize buyers paying with debit and credit cards.

February

The Texas Department of Public Safety announces it will voluntarily stop taking full sets of fingerprints from driver’s license applicants. DPS returns to the one-thumb standard.

The electric industry argues in industry newsletters against my proposed “Retail Electricity Reform Act of 2015.” My bill is not actually introduced in the Legislature because 1) I’m not a legislator and 2) most of the real lawmakers are chicken.

March

The Watchdog proclaims North Texas to be “Toll Road Capital, USA.”

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A father is billed $56,000 for his school district’s open records request about his children. (He later negotiates a better price.)

In a tough year for the driver’s license system, Texas DPS acknowledges that 850,000 driver’s licenses mailed by its outside vendor are incorrect. Replacements are shipped.

The city of Dallas approves a partnership with an outside company to sell recommended water and sewer line insurance. After criticism, the City Council ends the agreement.

April

Rookie state District Judge Staci Williams pays a former client $2,500 to settle a complaint with the State Bar of Texas Commission for Lawyer Discipline. Williams was accused of abandoning the client to work on her election campaign.

The Watchdog asks readers for help unlocking my legislative proposals in Austin. Readers respond by contacting their lawmakers.

May

My annual look at how to file a property tax protest helps thousands of North Texans understand the simple process.

Some in the real estate community believe Dallas County luxury homes are undertaxed because appraisers fear lawsuits. Dallas Central Appraisal District denies that.

Former Gov. Rick Perry presided over the creation of a secretive statewide surveillance detection network put in place by former FBI agents with assistance from former CIA personnel. DPS says the system — called TrapWire — led to 44 arrests.

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Former Gov. Rick Perry (left) and the man he appointed, “Colonel” Steve McCraw, DPS Director

June

Grand Prairie transmission shop owner Larry Duncan is training a national sales team to upsell his transmission repairs around the nation. Duncan’s training manual shows how every customer gets the same bad-news-about-your-car rap, no matter what’s actually wrong with the vehicle.

DPS officials admit they erred when they told The Watchdog that TrapWire led to 44 arrests. Actual number? Zero.

Watchdog Nation celebrates passage into law of three of five suggested bills: insurance inquiries protection, full fingerprint elimination, and plastic card usage protections. Lawmakers who led on these issues are inducted into my new “Watchdog Hall of Fame.”

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Inaugural inductees of The Watchdog Hall of Fame – 2015

My two ideas that didn’t pass? Electricity retail reform and roofer licensing. On that, see you in 2017.

July

The Watchdog wins first prize for best large-newspaper column from the National Society of Newspaper Columnists.

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2015 Winners: Dave Lieber and Marina Trahan Martinez

August

The Watchdog trains 650 North Texans in consumer protection at a Dallas event sponsored by the Senior Source and the Elder Financial Safety Center. All are sworn in as new citizens of Watchdog Nation. They receive membership cards.

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I begin a series on Whirlpool washing machines whose insides explode.

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September

An AT&T call center rep says working for AT&T is so difficult that “three-quarters of my call center is on antidepressants and anti-anxiety medicine just to deal with the company.”

I begin a series showing how vets can untangle red tape when dealing with clogged Department of Veterans Affairs health care appeals.

October

After a national trade magazine calls the North Texas company “the worst garage door company in the nation,” I report how Carrollton-based Garage Door Services overcharges customers. After that, GDS leaders change the company name and sales pitch so potential customers won’t easily recognize them.

November

Marina and I create the first published list of electricity companies that offer plans without minimum usage fees — and rank them by customer service quality.

AT&T charges less for Web users who allow AT&T to sell their private information — including their Internet search history — to outside vendors.

A 79-year-old widower hooked up to an oxygen tank spends $13,000 on a dating service. He’s matched with an aerobics instructor who teaches kick boxing. She’s 30 years younger.

December

A former manager at Garage Door Services shares his guilt because he knew his company engaged in overcharges — but he liked his paycheck too much to do anything about it.

What will 2016 bring? Marina and I say, bring it on!

And remember, you can’t afford to miss The Watchdog.

Staff writer Marina Trahan Martinez contributed to this report.

Check out The Watchdog at 11:20 a.m. Mondays on NBC5, talking about matters important to you.

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Dave Lieber book that won two national awards for social change.\

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AUDIO: Watchdog Nation Confronts “Inspector Luigi” The Scammer

Note: Columnist Dave Lieber revisits the story of retired American Airlines captain George Kahak in this 2014 Dallas Morning News column, “A man who fell for, and lost, everything.” After it appeared, readers requested to hear the original audio of Lieber talking to scammer “Inspector Luigi” who pretended to be a U.S. Customs Agent. Watchdog Nation reprints this 2009 post with the sound recordings below.

Ever wonder what a scammer sounds like? Listen to a vulture who preys upon the elderly with a phone call. He wants the 86-year-old man to wire money to a foreign country. But this scam can be stopped when you know how it works. That’s the basis of consumer protection and my Watchdog Nation.

Please let me introduce you to Inspector Luigi. (This next video is an intro, but you can skip to the actual audio files below.)

He is with the U.S. Customs Service — or so this fraud says. He called my pal, George Kahak, who probably holds the world title as victim of the most scams.

I first wrote about George in my Dave Lieber Watchdog column in The Fort Worth Star-Telegram in 2009. The story is so fascinating that I reprinted it in my book — Dave Lieber’s Watchdog Nation.

I’d love for you to read the short chapter on George in this memorable excerpt.

So the other day George called me. He was about to get bit again. He won a half million dollars in a lottery. But the organizers wanted to explain to him how to claim his prize. It involved him sending money to them.

As always, I warned him off. But this time, when Inspector Luigi called George, I was there.

I asked George if I could take the phone. Then I told Inspector Luigi that George is hard of hearing. Meanwhile, I taped it for you.

Captain George Kahak. He died in 2010.

Captain George Kahak. He died in 2010.

Please listen to the slick, deep voice of this con artist. He’s a beaut. Each segment is just a few minutes.

In Act I, he explains the scam to me in detail.

Listen here: https://soundcloud.com/davelieber/inspector-luigi-part-i

In Act II, he continues his ridiculous explanation.

https://soundcloud.com/davelieber/inspector-luigi-part-ii 

In Act III, well, here’s the real drama. He tells me where to wire the money. Then, The Watchdog confronts him. (This sound file ends when the good inspector hangs up on me.)

https://soundcloud.com/davelieber/inspector-luigi-part-iii

In Act IV, I call back a few days later and Luigi pretends he is some other guy who answers the phone. When he tries to connect me — surprise — I get disconnected.

https://soundcloud.com/davelieber/inspector-luigi-part-iv 

And in the finale, Act V, he tries to pretend, once again, that he is someone else. But it’s obviously his voice.

https://soundcloud.com/davelieber/inspector-luigi-part-v 

WHY DOES THIS MATTER?

Bastards like Luigi do this every day. There are thousands of them. They prey on your grandmother, your parents, your friends and neighbors. They are so convincing that they get enough victims to make this worthwhile. Luigi is a classic case.

Watchdog Nation can’t stop the Inspector Luigis of the world from operating, but you can expose them and make it clear to all exactly how they operate.

Please share this blog post with those whom you care about.

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Dave Lieber, The Watchdog columnist for The Dallas Morning News, is the founder of Watchdog Nation. His book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, won two national book awards in 2009 for social change. Please use these icons below to share this warning message on Facebook, Twitter and your other favorite social sites.

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VIDEO: Watchdog Dave Lieber shares his best secret

Here’s Watchdog Dave Lieber’s gift to you.

His secret weapon to survive.

The best way he knows how to keep you, your family and your business out of trouble.

It’s so simple.

Watch The Dallas Morning News Watchdog columnist share it now on NBC5 with news anchor Kristi Nelson.

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Watch Dave talking about matters important to you Mondays around 11:20 a.m. on NBCDFW.
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Watchdog Tip of the Day: Complain about a rental car company

What happens when something goes wrong with a rental car agency? The Dallas Morning News Watchdog columnist Dave Lieber shows consumers how to “flood the zone.” In our Watchdog Video Tip of the Day, we try to solve problems in under a minute.

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More Watchdog Nation News:

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Avoid door-to-door salesmen in the modern world

Dear Watchdog: Last week, a young man came to our door wearing a Reliant Energy ID tag and holding a clipboard. He told us Oncor had placed us on a list that made us eligible for a 7-cent kwh rate with no cancellation fee and free weekends. Clearly this sounded way too good to be true, and we didn’t fall for it. Have you heard of this before? — M.O., Dallas

salesman

Dear M.O.: Yes. Door-to-door salesmen for electricity companies are all the rage. Kudos to you for not biting. Oncor doesn’t put people on a price list. He made that up. The clipboard probably held his script about how to steamroll everybody’s grandmother.

When I was a boy the Fuller Brush Man roamed our neighborhood, peddling his brushes and cleaners to moms. He looked tired. His clothes were frayed. He shuffled along. But I don’t think he scammed the neighborhood women with inferior cleaning products.

fuller brush

Today when a door-to-door salesman comes to my door, I turn on my tape recorder and catch him in lies. It’s that simple. I haven’t had an honest salesperson come to my door in a decade.

Check to see if a salesman wears a name tag. For some industries and by some local ordinances, it’s required. A home alarm salesman in Texas, for instance, must wear a state ID badge with his photograph issued by the Texas Department of Public Safety’s Private Security Bureau.

Watchdog Nation advises: Never buy anything from a door-to-door salesman (exceptions made for Girl Scouts, Little Leaguers and high school kids). The Willy Loman-like Fuller Brush Man has been replaced by unsavory folks who lie about electricity rates, sucker people into five-year home alarm contracts and sell magazine subscriptions for periodicals that never arrive.

Don’t buy something you weren’t planning to buy because someone shows up at your front door. In fact, don’t open the door.

 

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NEW JOB: Watchdog columnist Dave Lieber is back

[This is a second edited version of the original post.]

I am pleased to share with you my new job! I am the NEW Watchdog columnist for The Dallas Morning News.

I write this today, Monday, May 20, 2013 — my first official day on the new job.

Thank God.

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Thrilled, not only for me and for my family but for the hundreds of newspaper readers I’ve heard from since my former paper laid me off after 20 years. People want a newspaper columnist fighting for them, righting wrongs, exposing illegal or immoral activities in business and government.

The editors of The Dallas Morning News know that.

Thank God.

With deep humility and high honor, I accept this chance to continue serving you. I am thrilled that I get to work with and learn from what is clearly the best newspaper staff west of the Mississippi.

All one has to do is look at the brilliant reporting and editing that have come out of 508 Young Street in Dallas these past several weeks to know that. Tough reporting about the explosion in West, Texas and also the murders of two prosecutors in Kaufman County. Fascinating coverage of City Hall, the suburbs, the Texas Legislature, the arts, business and sports. And a Pulitzer-prize-winning editorial page unmatched by the best of newspapers.

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I’ve always been inspired by one scene in my favorite movie, Citizen Kane. Charles Foster Kane is remaking the first edition of his new paper to share his Declaration of Principles with readers. It’s Hollywood’s vision of what a newspaper should be, but these principles ring true for me.

“I will provide the people of this city with a daily paper that will tell all the news honestly. I will also provide them with a fighting and tireless champion of their rights as citizens and as human beings.”

Watch that scene here:

After 38 years as a daily newspaperman, when I walked out of my former employer’s front door for the last time, I believed my journalism days were over. I intended to become a professional speaker and help hundreds, if not thousands.

Now, at the oldest continuously operated newspaper in the great state of Texas, I can do a lot more than that.

I can help millions.

Thank God.

P.S. The NEW Watchdog column will appear Fridays and Sundays in The Dallas Morning News and on DallasNews.com. (First column scheduled for Friday, May 31, 2013.)

Note: Please, if you could, share this link with your friends. And thanks for sticking with me — Dave.

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NEWS RELEASE

FOR IMMEDIATE RELEASE

May 20, 2013

The Dallas Morning News Hires Veteran Watchdog Consumer Columnist Dave Lieber

(DALLAS) – The Dallas Morning News has hired Dave Lieber as its new consumer columnist. Known largely for his twice weekly ‘Watchdog’ column in the Fort Worth Star-Telegram for the past 20 years, he will bring his brand of investigative energy and what he has dubbed “Watchdog Nation common sense” to a twice-a-week column, “The Watchdog.”

Aside from creating his WatchdogNation.com consumer rights movement, Dave also created his all-volunteer charity, Summer Santa, which provides assistance for impoverished children in North Texas.

“Dave has one of the most trusted voices in North Texas and our newsroom is honored to have him here,” said Bob Mong, editor of The Dallas Morning News. “For 20 years, people in Tarrant County knew they had an advocate, someone in their corner to help them solve problems with business or government. We’re lucky to have him, and we think readers across the region will feel likewise.”

Lieber won the Will Rogers Humanitarian Award in 2002 from the National Society of Newspaper Columnists, for work that “best exemplifies the high ideals of the beloved philosopher-humorist who used his platform for the benefit of his fellow human beings.” Lieber is also a sought-after speaker, appearing in front of more than 100 audiences each year.

“Although I was at the Star-Telegram, I have always admired the newsroom, reputation and writers of the Morning News,” said Lieber. “Bob [Mong] shared with me the paper’s dedication to consumer support and advocacy, which is why I’m thrilled ‘The Watchdog’ has a new home up the road on I-30.”

The Morning News, named Texas’ best newspaper by the Associated Press Managing Editors, continues to enhance its award-winning newsroom. Last year it added Mitchell Schnurman as a business columnist. Earlier this year it hired Mark Lamster, a new architecture critic.

Lieber’s inaugural column with the Morning News will be published on Friday, May 31. His column will run every Friday and Sunday. 

 About The Dallas Morning News

Established in 1885, The Dallas Morning News (dallasnews.com) is Texas’ leading newspaper and the 12th largest newspaper in the U.S., based in the nation’s ninth largest city. Its portfolio of print and online products reaches an average daily audience of more than 1.1 million.

The newspaper has received nine Pulitzer Prizes since 1986, as well as numerous other industry awards recognizing the quality of its investigative and feature journalism, design and photojournalism.

In 2010, The News received the Pulitzer Prize for an editorial series highlighting the economic disparity between the northern half and southern half of Dallas.

In 2003, the paper launched the leading Spanish-language daily in North Texas, Al Dia and the nation’s first editorial blog. In 2007, the paper established one of the country’s first consumer-generated community news sites, neighborsgo.com.

The Dallas Morning News is the flagship newspaper subsidiary of A. H. Belo Corporation

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VIDEO: Dave Lieber & Watchdog Nation Show the Starbucks Secret on The Texas Daily TV Show

How One Young Man Became a Citizen of Watchdog Nation

Mr. Lieber,

My name is Justin Silvia, and I am a student at University of North Texas. You spoke in Dr. Ancona’s class today about becoming a citizen of your Watchdog Nation – and asking questions. Anyway, after class I went to the restroom in the same building (Gateway building) and tried to wash my hands. The problem was that only the hot water worked. I don’t mind warm water, but this water was so hot it could cook pasta. Another student walked in after that, so I decided to be nice and warn him about the scolding water. He explained to me that it had been this way for, “I dunno how long.”  I was outraged.

Dave Lieber's popular button was written about in USA Today.

And with your speech still fresh in my mind, I decided to do something about it. I asked the front desk, who referred me to another desk, who referred me to a manager. I then used your style of telling a story to elaborate how upsetting it was to burn your hands while trying to practice cleanliness, how many people would just stop washing their hands, and how the bathroom would become full of germs because of this simple breakdown in plumbing. Granted, it was probably not as well-spoken as yours was, but it got the job done. They took down my name and number, and said that it would be fixed by next week.

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So to sum everything up, I would like to thank you. I would have been one of the hundreds of people who would have just walked away from the situation, not taking the extra 10 minutes to speak up, ask questions, and create change. I don’t think I have ever said this, or will say this ever again in my life, but…I want to be more like a Yankee, purely in the sense of asking more questions that is. I love Texas. The only thing I love more than Texas is my dog, and the only thing I love more than my dog, is my momma.

   -Justin

WELCOME TO WATCHDOG NATION, JUSTIN. It’s not complicated. This is what it’s all about.

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for the Fort Worth Star-Telegram. Visit our store. Now revised and expanded in a 2012 edition, the book won two national book awards for social change. Twitter @DaveLieber

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The newest way to solve your consumer problems

Mike Furrow of Bowie, Texas turned to Watchdog Nation in September 2011 with a vexing credit card problem.

“I received an offer from Citicard for an AAdvantage Visa card with the opportunity to earn 60,000 AAdvantage bonus miles,” he wrote. “I applied for the card via telephone. When the card arrived, it was an American Express card. I have had an American Express card in the past and did not want an American Express card.

“I have been working with Citicard since mid-July trying to resolve this situation, including faxing them the original Visa offer I received in the mail. Do you have a complaint number high up in the Citicard organization?”

As readers of the Dave Lieber Watchdog column in the Fort Worth Star-Telegram first learned, instead, Watchdog Nation suggested that Furrow turn to a higher Watchdog power — the U.S. Consumer Financial Protection Bureau, which opened in July 2011.

Watchdog Nation wanted to test the new agency, created by Congress and signed into law by President Barack Obama. It has been assigned some huge responsibilities: It is supposed to regulate the financial industry and make sure that consumers grasp what they are buying through clear and easy-to-understand language.

Furrow filed a complaint on the bureau’s website, ConsumerFinance.gov.

Two weeks later, he let me know the good news: “I used your suggestion on the new CFPB and received the desired resolution! Citicard apologized for my inconvenience and gave me an AAdvantage Visa card I had requested in my original application. Thanks.”

Really, the thanks goes to the new bureau, which was created as part of the Dodd-Frank Wall Street Reform and Consumer Protection Act.

Furrow is one of 3,100 consumers whose complaints about credit card problems have been successfully resolved, the bureau told Watchdog Nation.

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Watchdog Nation wants to make sure that everyone understands the bureau’s role, because it promises to be helpful in many areas.

Its website is ConsumerFinance.gov (not to be confused with ConsumerFinance.org, which is a separate credit-counseling site).

The bureau’s mission statement says it’s “a 21st century agency that helps consumer finance markets work by making rules more effective and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.”

The bureau and its 700 employees started with its credit card complaint program.

Five thousand complaints were received in the first three months, ranging from confusion about credit terms to third-party fraud and factual disputes, such as Furrow’s.

The bureau has begun taking complaints about home mortgages and home loans. In 2012, the bureau will start accepting complaints about all financial products and services, including checking accounts and consumer loans.

Specialty areas in the future will focus on helping military families deal with housing issues, payday loans and financial education.

Another part of the bureau will focus on helping older Americans.

Still another part has begun creating a Financial Aid Shopping Sheet designed to standardize information about student loans and grants so students can compare financial aid offers from schools.

The bureau also created a Student Debt Repayment tool to help people understand what options they have based on their income level.

Watchdog Nation suggests that you visit ConsumerFinance.gov and bookmark it.

The website offers the latest information and makes it easy to file a complaint.

The bureau will also write new regulatory rules, and the website asks for ideas on the many areas it will oversee.

If the quick response to Furrow’s problem is any indication, it’s going to be a lot easier to battle financial institutions that don’t treat their customers as they should.

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Dave Lieber shows Americans how to fight back against corporate deceptions in his wonderful national award-winning book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong. Are you tired of losing time, money and aggravation to all the assaults on our wallets? Learn how to fight back with ease — and win. Get the book here.

Read The Watchdog Nation manifesto here!

How to give the city water company a dose of its own medicine

Stephen Geis checked his bank account online and found an unexpected overdraft of $19,000 from his account. Minutes later, his wife called and told him their monthly Fort Worth water bill had arrived in the mail totaling $19,000.

What happened? Error upon error upon error.

His actual water use for the month totaled a measly $22. But he wouldn’t learn that until Watchdog Nation investigated. Geis also never learned the cause of the problem until we told him later. Water Department staffers later tried to explain it to him, but the words they used were so confusing that it made no sense.

As readers of the Dave Lieber Watchdog column in the Fort Worth Star-Telegram first learned, Geis had been billed for 3.6 million gallons of water his family had supposedly used in one month. That’s enough to fill more than five Olympic-size swimming pools.

Put another way, his bill was about 863 times higher than it should have been.

Fortunately for Geis, he had overdraft protection on his account so only one check to somebody else bounced because of the city’s error. But before the drama ended last week, Geis had to pay a $35 bank charge and postage to send certified letters of complaint to the city. He also made three frustrating trips to his bank to clear the matter up and made phone calls and sent faxes to city staffers. He says he spent three hours of work time on the matter, and since he’s a lawyer, those hours don’t come cheap.

To top it off, the city demanded that he refund an additional $19,000 that he kept in his bank account for two weeks after the city reversed the charge and the bank did, too. That meant he suddenly went from negative $19,000 to positive $19,000.

City staffers demanded it back, but they wanted him to do a costly wire transfer from his bank, which he declined, or they wanted him to come to City Hall and pay in person, which he also declined. When a city staffer called him about it last week, a city official told me later, he hung up the phone. But Geis says he didn’t hang up.

He merely told the staffer he was sending another fax with his questions about the refund, and he would talk to the staffer after the fax arrived at City Hall.

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More Watchdog Nation News:

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America meets Watchdog Nation/Listen to Fun Radio Interview

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Only when the city provided him with a post office box so he could mail the $19,000 back did he do so. And don’t think he could have mailed the check to the regular address that collects payments, because that turns out to be a different postal address than the one the city wanted him to use.

In the city’s defense, a department spokeswoman explains that the $19,000 overcharge was removed from his checking account a day after he alerted the city.

But for Geis, that didn’t end his water bill nightmare.

So how did this happen?

First, I’ll share the city’s explanation given to me and to Geis, and then I’ll try to translate.

“Our Meter Services group was updating meter inventory records in our billing system to add meter warranty data. A change to the meter inventory record resulted in all previous meter readings being reset to zero, as noted in the consumption history chart on the billing statement.

“The meter reading on Nov. 9 was 4807.50. The system should have subtracted from the last meter reading of 4799.10 reflecting a total monthly consumption of 8.4 ccf. Instead, the billing system subtracted 4807.50 from zero and billed consumption at 4807.50 ccf.”

OK, here’s what that means. The water billing system messed up and didn’t compare the previous month’s usage to the next month’s usage. Instead, the automated system took all the water used from the very beginning of the meter’s operation many years ago and billed for all water used ever in that one month bill — five Olympic-size pools’ worth.

The error was compounded when the system discovered the higher-than-normal usage and a field investigator was sent to Geis’ address to look for obvious leaks. Finding none, the investigator signed off on the usage as correct, and the bill went through as an accurate one.

“Yeah, you’re right,” city spokeswoman Mary Gugliuzza said. “Someone should have caught that this was an outrageous amount for a residential billing, and that wasn’t done. But we corrected the error immediately.”

Yet there was another error: The city sent him the first page of a two-page letter. Then the city resent the letter, but only the second page arrived.

Also, Geis expected another of his checks to bounce because of a lack of funds in his account — one to the Internal Revenue Service. Fortunately, it didn’t. “That’s all I need: The big gorilla after me,” he said.

When it comes to bills, the big gorilla is all relative.

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Dave Lieber shows Americans how to fight back against corporate deceptions in his wonderful national award-winning book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong. Are you tired of losing time, money and aggravation to all the assaults on our wallets? Learn how to fight back with ease — and win. Get the book here.

Read The Watchdog Nation manifesto here!