Larry Duncan offers cheap transmission repairs. Then he gets your vehicle, takes it apart and tells you it will cost two or three times the promised amount. And he wants you to pay him $2,000 or $3,000 that day. In cash. At his bank. Or he will start charging you $40 a day storage.
Can you believe the chutzpah of this guy?
Larry Duncan in his Grand Prairie, Texas garage.
Exterior of Larry Duncan’s transmission shop in Grand Prairie, Texas
And he’s been doing it for more than a decade without apparent serious trouble to hundreds of vehicle owners.
Watchdog Nation founder Dave Lieber first wrote about Larry Duncan in 2007.
But in his latest expose in the Dave Lieber Watchdog column in The Dallas Morning News, he shows how Larry Duncan does it — in his own words, with scripts and audio tapes.
Read the entire piece here:
Watchdog: A car repair upselling playbook goes national
Vehicle repair sales scripts show every car has the same problem, no matter the truth. And yeah, the price is now double.
Watch the video and listen to Larry Duncan, in his own words.
Watch The Watchdog share the latest about Larry Duncan on NBC5.
Check out Larry Duncan’s actual selling scripts:
“How to Get Started” By Larry Duncan
“Upsell Presentation Script” by Larry Duncan
Earlier Watchdog Nation reports on Larry Duncan include:
“Transmission repair deals too good to be true”
“Grand Prairie, TX auto repair owner Larry Duncan is not BBB accredited. Hardly!
Here are The Watchdog’s 12 Ways to Avoid this Kind of Experience
Simple stuff, but when your car breaks, you tend to forget.
Clip and save.
• Don’t shop on price alone.
• Try to avoid shopping by phone and Internet. Visit a garage.
• Ask a car dealership for ballpark prices to get an idea.
• Don’t get lured by a free tow.
• Get estimates in writing.
• Don’t pay a parts deposit.
• Find out if a sales person and the shop are local. Ask for their number and call them back.
• Get multiple bids on big jobs.
• Waiting for a vehicle to be disassembled before getting repair estimates is risky.
• Be suspicious of a business that requires a wire transfer or payment by cash. That means customers can’t cancel their payments.
• Before you make a decision, search names and business names for any online complaints.
• Get complete names of people you deal with. If they hesitate, you should, too.
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