The Watchdog: The terrible life and death of a Dallas-Fort Worth con man

I always think it’s easier in today’s digitized, easy-to-hide society for a confidence man — or con man — to make more money as a crook than as an honest man. Victims are easy to find. The chance of getting caught and punished is slim.

But now the lonely death of North Texas con man Brian Littlefield causes me to rethink my disturbing theory of evil and the often lack of accompanying justice. His final days show why the desperado life may not be worth living.

Littlefield was one of the most hated men in North Texas. He owed money to dozens, no hundreds, of companies and individuals. His goal in life seems to have been never pay for anything. His debts, shown in nine bankruptcy filings (nine!), reveal that with certainty.

 test
Few know he died sometime in late August. A notice of his death never appeared.

“Some people get obituaries, and some people don’t,” explains Don Willis, who followed the ugly arc of Littlefield’s life.

Littlefield owned a business, Discount Appliance Service Co., for which he placed ads offering to fix refrigerators, washers and the like. He’d show up at someone’s house, take a deposit and sometimes attempt a repair. But when the fix went bad, the chance of getting him to return was null and void.

“My refrigerator wasn’t cooling,” said a woman from Fort Worth, where Littlefield set up shop. “He said it needed Freon. He added something, but it became warmer. I called several times. No response. I called to stop payment on the check, but he already cashed it.

“He goes directly to the check writer’s bank and cashes the check. We ended up getting rid of the refrigerator as he completely ruined it.”

Typically, he’d install a used part and tell the customer it was new. Or he wouldn’t finish the job. Then he’d disappear.

Stories about his act are as easy to find as dead leaves in the fall. One man paid a service fee and money for a part that didn’t work. “I left a message, and he never called back.” A few years later, the man’s father fell for the same thing. The father paid $50 upfront, then Littlefield actually returned, but he wanted another $50.

The father gave it to him. “He never saw him again and would not return calls,” the son remembered. “Dad said he felt like a chump.” Like father, like son.

Another man named Brian Littlefield often paid the price. “I used to get phone calls for this guy,” the other Littlefield remembered. “I had people who would call my answering machine and cuss me, saying ‘You took my washer/dryer.’ But it’s not me. I’m a financial adviser.”

Once, they even talked by phone. “Hey, I’ve got a lot of people calling for you,” the good Littlefield told the bad one.

The bad one didn’t care. “There are some that I will not call back because they are yelling and screaming and being hostile on an answering machine,” he told me in 2007 when I found him in East Texas. “I have a policy: If someone is hostile, I will not call them at all.”

“Why do they get hostile?” I asked.

“I’m not sure why.”

– – – – – – – – – – – – – – – – – – – – – – – –

More Watchdog Nation News:

Watchdog Nation Partners with Mike Holmes

America meets Watchdog Nation/Listen to Fun Radio Interview

Watchdog Nation Debuts New e-Book and Multi-CD Audio Book

– – – – – – – – – – – – – – – – – – – – – – – –

Aside from his appliance scams, Littlefield manipulated the court system, too. Forget that many thought the court system should be going after him. That didn’t happen. “No one with any power is stopping him from preying on the people,” one victim said. He was adept at legal maneuvers, serving as his own lawyer. He lost small claims court cases the way marathoners lose pounds. When he lost, he didn’t pay.

His nine bankruptcies, about one a year during the last decade, were designed to stave off housing evictions. (Lists of his creditors show he owed every business imaginable from bail bondsmen to electricity companies, banks, the government and video rental stores.)

Every time a landlord would prepare to evict him, he’d file bankruptcy to grab another 60 or 90 days before hitting the street to do it elsewhere. Not one bankruptcy was completed.

He was evicted more than two dozen times for nonpayment of rent, one lawyer said. “He drove a lot of people just about nuts. He knew how to throw up roadblocks.”

A property manager said, “I am pretty sure he holds our office record for going the longest period of time dodging an eviction action. He was skilled enough to run up the landlord’s legal bills and extend his occupancy without spending his own money.”

Littlefield admitted none of this. He didn’t run off with the money for no reason, he once explained. “If you change your mind, the deposit is forfeited,” he said with the confidence of a con.

“I would say I’m a good repairman, subject to making mistakes like anyone else. Everyone is human. Everyone makes mistakes. I’m not perfect. But I have been doing this for many years.”

He was known for giving tips about crimes to area police. Police didn’t charge him with theft because his bad business practices were considered a civil matter. “I’ve never been convicted of a felony,” he bragged.

He spent the last year of his life squatting illegally in an abandoned house in west Fort Worth. It was the perfect setup. No rent. No fee. No one to bother him.

He was sick with diabetes and other ailments. He didn’t work anymore. He had a horrible growth on his face that made him an ogre to look at. And when he died nine weeks ago, nobody noticed. Not for a week.

At age 52, the con man died alone in a fetid house not his own. Friendless and broke.

Read the latest Watchdog Nation reports from Dave Lieber at The Dallas Morning News Watchdog page.

– – – – – – – – – – – – – – – – – – – – – – – –

Dave Lieber's Watchdog Nation won a 2013 writing award from the National Society of Newspaper ColumnistsVisit Watchdog Nation Headquarters

facebook icon 1Like Watchdog Nation on Facebook

youtube icon 4Watch Watchdog Nation on YouTube

twitter icon 3Twitter @DaveLieber

Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change.

AVAILABLE IN HARDCOVER, CD AUDIO BOOK, ON ITUNES (AUDIO), KINDLE AND IPAD.

 

Chasing after bad appliance repair techs is a lonely job

Repair

I have a problem with appliance repairmen who take the money and run. I like to chase these guys across Texas.

As readers of The Dallas Morning News Dave Lieber Watchdog column first learned, something about a guy showing up at your house to fix a refrigerator or dryer, taking money for a service call along with a deposit for parts and then not returning bugs the life out of me.

Several years ago, customer Barry Boardman wanted help getting his $175 deposit back. Took me five minutes to learn his repairman had a prior conviction for theft in Dallas County. Showed Boardman his repairman’s police mug shot. Ouch.

Before that, I hunted for Brian Littlefield, a longtime repairman who skipped out on a legal secretary with a broken icebox. Always the same with these guys. “Oh, you need me back. Sure, I’ll be right over.” But nothing. Then they never return your call.

For that guy, I placed a public call to my Watchdog Nation Posse. (If you’re reading this, you’re a member!) Help me find Littlefield, I asked. People told me how Littlefield pulled the same stunt on them. Turns out he had nine judgments against him. He filed four bankruptcies. All those unfinished bankruptcies helped him avoid eight apartment evictions. Then somebody — I’ll never say who — told me he was hiding out in East Texas.

When I reached Littlefield by phone, he explained it wasn’t his fault that he skipped out on customers. People are rude.

“They are yelling and screaming and being hostile on the answering machine. I have a policy: If someone is hostile, I will not call them back.”

“Why do you think they are hostile?” I asked him.

“I’m not sure.”

A few weeks ago, Gorgonio Pena of Carrollton told me about his refrigerator repair saga. Same old story.

Pena, a volunteer minister, takes his old motor home on the road and hosts Bible retreats. But he didn’t get to go anywhere this summer, not after he gave a repairman $200 to fix his motor home’s refrigerator. The repairman not only skipped town, the dude moved to Alaska. (I never heard that one before.) That was three months ago.

– – – – – – – – – – – – – – – – – – – – – – – –

More Watchdog Nation News:

Watchdog Nation Partners with Mike Holmes

America meets Watchdog Nation/Listen to Fun Radio Interview

Watchdog Nation Debuts New e-Book and Multi-CD Audio Book

– – – – – – – – – – – – – – – – – – – – – – – –

Fortunately, the repairman was a subcontractor for Accurate Appliance Repair in Garland. The Watchdog contacted company owner Ella Watson.

After she heard from me, Watson wrote Pena a note: “I truly apologize about the issue with your part. I have tried and tried and will continue to try to locate this part for you again. Before David left for Alaska, he told me he would get the part by the weekend. …

“I will have your part next day aired at my expense and schedule a return to complete this repair. Again, I truly apologize for this terrible inconvenience. I am still working on this for you, sir. May God bless you and may He also help us get this issue resolved.”

Wow. You think Brian Littlefield or his brethren ever wrote a sweet note like that?

Watson presents the problem in a candid way. The appliance repair business, she said, attracts “shady characters.”

She owned a Rowlett appliance store for 20 years. Now she runs a repair business from her Garland home. She hires repairmen to work for her.

“I’m always having trouble finding good workers. Now that David went back to Alaska, I’m in the process of looking for somebody.”

With jobs scarce, new people come into the business. “Right now everybody in the world is doing it because they’re out of work,” she says. “It’s easy to con somebody. I hear people all the time say, ‘They took my money and changed their phone number.’”

Anyone can open a repair business by placing ads in the Yellow Pages or on Craigslist and by creating a website. That’s it. In Texas, appliance repair techs don’t get licensed (like plumbers) or registered (like heating/air conditioning techs). Appliance repair techs don’t take required continuing education classes or pass a criminal background check. That’s why it’s risky to hire someone based solely on their ad.

Watson says old machines are sometimes hard to fix, but customers are difficult to deal with, too. There are stories on the Internet about how she let a few customers down. She’s tired when she talks of it. She’s 59, a grandmother of nine. “This is a mean, ugly world,” she says.

I credit Pena with perseverance. He kept calling Watson. She kept putting him off. Enough of that. Finally, I convinced them both to call it a day.

Forget about the part. The deposit is lost. How about giving the man of God his refund? Watson said she would. Pena says he might buy a new refrigerator. The motor home minister wants to hit the road again. After all these months, the divine intervention needed to find that missing part isn’t working.

This first appeared in The Dallas Morning News Watchdog column. Staff writer Marina Trahan Martinez contributed to this report.

# # # 

IN THE KNOW / Hiring an appliance repair technician

• Consider getting bids. Ask if there’s a service charge for a call, and if that’s included in future repair costs. Ask friends and family for referrals of reputable techs.

• Check the company name through the Better Business Bureau website and also by doing an Internet search with the company’s name and the words “scam” and “ripoff.”

• Consider doing a background check on anyone that enters your home. Get a full name and date of birth to use on various Internet databases or public court records. Look for a criminal record.

• Get a written estimate that includes the length of any warranties. Does the paperwork include the repair tech’s name, phone and physical street address?

• Don’t pay for work not done. If a tech wants a down payment for a part, ask to see his driver’s license for backup. Copy the information, or better, take a photo.

• Trust your instincts. Does everything sound right?

Dave Lieber's Watchdog Nation won a 2013 writing award from the National Society of Newspaper Columnists

Visit Watchdog Nation Headquarters

facebook icon 1

Like Watchdog Nation on Facebook

youtube icon 4

Watch Watchdog Nation on YouTube

twitter icon 3

Twitter @DaveLieber

Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

AVAILABLE IN HARDCOVER, CD AUDIO BOOK, ON ITUNES (AUDIO), KINDLE AND IPAD.