TXU Free Weekends promises free electricity for 48 hours beginning at midnight Friday. But during the week, expect to pay 19 cents per kwh. Holy moly! It’s free, The Watchdog says, but it’s expensive when it’s not. Can a company say something is free when it’s not? Can a company put the word free in […]
A major Texas electricity retailers struggles with its customer service. Will moving workers closer to home help its customers get what they want, which is simply to be understood and have their problems solved?
The installation of smart meters to measure electricity usage continues to cause anxiety. Here’s the latest from Watchdog Nation founder and Star-Telegram columnist Dave Lieber on continuing developments.
Cold weather has driven up electricity bills for Texas customers. But Watchdog Nation finds that many don’t realize they can saving lots of money if they shop around for a better deal. Watchdog Nation shows you how.
Watchdog Nation had a theory: Some electricity companies, despite horrendous customer service, are getting away with it. But is the theory true?
Based on the hundreds of letters we receive each year at the Fort Worth Star-Telegram from people complaining about their electricity bills, we wondered what happened to the thousands of complaints about electricity companies that go to the Public Utility Commission of Texas each year.
Do the companies get penalized?