If 2011 is any indication, 2012 will be worst year for the post office

For years, Dave Lieber’s Watchdog Nation has studied and reported about the U.S. Postal Service.

But this post is not based on reporting. Rather, it’s based on anecdotal evidence. Watchdog Nation has had some terrible experiences with USPS in 2011. As the post office struggles with multi-billion dollar deficits, the threatened closure of more than a thousand postal stations and the possible shutdown of Saturday mail delivery, it’s safe to say that Ben Franklin’s pet project is going to hell.

Example #1

A friend mailed us an Olympus recording device. But when it arrived, there was a thumb drive inside instead. Watchdog Nation complained to the postal service but there was nothing that could be done.

Stolen by a postal employee? Most likely.

Our theory: a postal employee thought it was a lavish electronic device (by feeling the envelope) and opened it. The employee stuffed something else inside and the package went on its merry way. (By the way, we tracked the thumb drive’s owner down at an area church and sent it along — something USPS wasn’t able to do.)

Example #2

Watchdog Nation could kill ourselves for our own stupidity on this one. We know better. We mailed an important check via Priority Mail three days before it was due. But it didn’t arrive in time, and now we face a $53 late charge. Yes, we definitely know better. USPS promises that Priority Mail Delivery will be delivered “within 2 days in most cases.” WITHIN MOST CASES. The fine print. Jeez.

 Example #3

Look at this Christmas card we received. Need we say more?

Example #4

Ditto for this envelope that was sent to us. It was perfectly addressed, but it was sent back with “Return to Sender/Not Deliverable As Addressed/Unable to Forward.”

Yet there wasn’t a single mistake on the address.

We complained to the postal service and received this answer:

“We apologize for not responding sooner. 

 “We were attempting to determine where the problem occurred which is why I asked for the original envelope.  It was our thought that the mailpiece did not even get to Keller, but was returned from one of the plants that processed it.

 “However, the part of the envelope that you provided didn’t have the barcode where we could check which machine it ran on.  I thought I provided that information to you at that time, but evidently I did not.

 “In the interim, we did speak to all the employees that distribute mail to the PO Boxes in Keller to reinforce proper processing of all PO Box mail in the event that the mishandling did occur in Keller.

 “We do apologize for the mishandling of the mailpiece and any inconvenience that was caused as a result.

 “Thanks. Manager, Consumer & Industry Contact”

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And thanks to you. 2012 is going to be a hellish year for the USPS.

And such a shame because in recent years, things seemed to be getting better, not worse.

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Fort Worth is No. 1 in thefts from blue outdoor postal collection boxes

Fort Worth has a reputation for rodeos, art and friendly people. Today, sadly, Watchdog Nation gives Fort Worth another title.

And it hurts because Watchdog Nation is headquartered there.

Cowtown is the No. 1 city in America for thefts from blue outdoor postal collection boxes. Texas is the top state for such thefts.

That news comes courtesy of a Freedom of Information Act request to the U.S. Postal Inspection Service. I requested details about mailbox thefts for 2010.

Watchdog Nation took this photo in late 2009 of a mailbox break-in outside the Haltom City, Texas post office.

Three hundred thefts from blue boxes were reported nationwide last year. Two hundred were in Texas; 34 were in California.

 

Of the 10 pages of a spreadsheet provided to me by the postal inspectors who investigate these crimes, seven pages related to Texas boxes.

Fort Worth had 45 reported thefts last year. Arlington had 28, Dallas 25, Houston 20, San Antonio 13, Grand Prairie 10 and Austin none.

Fort Worth had 1 of 7 of all mailbox thefts in the nation.

Why?

Police spokesmen in Arlington, Dallas and Fort Worth declined to speculate. The area office of the postal inspectors, which does not publicly report the crimes, meaning that customers cannot figure out whether their mail might have been stolen, also declined to comment.

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A. Lee Fritschler, a professor of public policy at George Mason University in Virginia, studies postal operations. When I asked him why Cowtown is No. 1, he joked, “You’re lawless down there.”

He questioned me closely about the data, then explained that there was not enough information to speculate.

He noted that only a small amount of mail is stolen from the boxes. “I’m a big critic of the way things are going, but they’re pretty good at not losing mail.”

I asked the national spokesman for the postal inspection service how much effort is put into catching the thieves.

Lawrence C. Dukes Jr. says the crimes, which inspectors call volume mail thefts, are usually conducted by organized groups. In fiscal 2010, the Fort Worth regional office reported 195 arrests and 192 convictions related to mail theft and identity theft, which is often the result of a mailbox break-in.

Of the 195 arrests, 46 arrests and 43 convictions were related to volume mail theft investigations.

I’ve learned that thieves either pry open the back of the box with a crowbar or use a fishing line and a sticky substance to remove mail.

Nationwide, Dukes says, volume mail thefts were down 12 percent from the previous year.

Not in Tarrant County, though, where I reported about 60 thefts in 2009. For 2010, I count more than 80.

Nationally, there were 213 arrests and 180 convictions of volume mail thieves. That means that about 1 in 5 volume mail thieves convicted nationally are from North Texas.

Dukes’ advice: “The safest method to mail letters is to bring your letters directly into the post office or hand them to your letter carrier. Postal customers should make every effort to mail letters before the posted collection times and avoid leaving mail in a collection box overnight or when the post office is closed.”

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Watchdog Nation tracks outdoor mailbox thefts in North Texas

In early October 2010, a mailbox outside the Riverside postal station on the 400 block of North Retta Street, Fort Worth, Texas was broken into.

Watchdog Nation citizen LuAnn Hoppe reported the incident to us, and we verified it with Fort Worth police. Several pieces of mail were found in a large box around the corner. Some of the removed mail was returned, police say.


Don't use these blue collection mailboxes outside post offices. They are too easy to steal from.


Dave Lieber’s Watchdog column in the Fort Worth Star-Telegram — and WatchdogNation.com — are the only forums revealing mailbox break-ins in North Texas to the public.

Neither the post office nor the U.S. Postal Inspection Service are willing to release details. Many break-ins are not even reported to city police. I count on you to be our eyes and ears. So if you learn of any break-ins, please report them by e-mail to this address: watchdog@star-telegram.com. Or use the Contact Us form on WatchdogNation.com.

Earlier this year, Dave Lieber filed a federal open-records request and learned that more than 60 mailboxes outside post offices in Tarrant County and nearby cities were broken into last year.

So when you hear about a break-in (and they usually happen before the holidays when thieves are looking for gift cards, cash and checks), let us know. And please don’t mail letters in public mailboxes anymore. Go inside the post office and use those slots. Or give them to a carrier. Or place them in home mailbox if the mailbox is locked. If you have an outdoor mailbox that is unlocked, and you don’t fetch your mail the second the postal carrier leaves, then consider getting one of those locking mailboxes at any hardware store.

This is the easiest way for you to stop identity theft, too.

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Read below Watchdog Nation’s previous reports about mailbox theft and our federal Freedom of Information Act request.

Watchdog Nation exposes mailbox bandit’s crime spree

Watchdog Nation Alert: Don’t use the outdoor mailboxes at post office anymore

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Dave Lieber, The Watchdog columnist for The Fort Worth Star-Telegram, is the founder of Watchdog Nation. The new 2010 edition of his book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, is out. Revised and expanded, the book won two national book awards in 2009 for social change. Twitter @DaveLieber

Dave Lieber book that won two national awards for social change.

Watchdog Nation Alert: Don’t use the outdoor mailboxes at post offices anymore


The station manager at the post office told me there was no theft. The box went in for maintenance. I offered to show him the police report and pulled out my camera and showed him this photo of the pry marks I took outside his station moments before.

The station manager at the post office told me there was no theft. The box went in for maintenance. I offered to show him the police report and pulled out my camera and showed him this photo of the pry marks I took outside his station moments before.


Watchdog Nation warns you: Stop using those big blue collection boxes outside post offices — the ones often paired with drive-through lanes.

Mail theft from these collection boxes is common these days.

And the worst part?

If your mailing is stolen from one of these mailboxes, you may never know about it. The United States Postal Service nor its Inspections Service division do not always announce it. Nor do the local police.

As I first reported in the Dave Lieber column in the January 17, 2010 Fort Worth Star-Telegram, I discovered two nearby cities that handled recent mailbox thefts completely differently.

Both were hit by mail bandits on a Saturday night who used a crowbar or similar tool to pry open the mailboxes and steal the mail.

In Keller, Texas, the crime was handled very publicly. Residents were notified by Keller police on their Web site. And there was a news story in the Keller Citizen which reported the theft. Residents were asked to file a report if they believe their mail was stolen.

Several have done so, and Keller police say they now have leads.

It’s a different story in Haltom City, Texas, where police say a Jan. 3 incident was never reported as a theft by the post office. Because of that, the case is not listed as a mail theft (postal authorities can’t prove any mail was stolen) but as a criminal-mischief case.

Haltom City police say the case is already listed as inactive.


Don't use these mailboxes anymore. Mail gets stolen from them, and authorities might not tell you.

Don't use these mailboxes anymore. Mail gets stolen from them, and authorities might not tell you.


The secrecy behind the Haltom City break-in angers town resident Dee Taylor. She has been trying for two weeks to learn whether a letter she mailed hours before the break-in was stolen. No one will tell her.

Taylor knows about the theft because her husband, Delbert Cantrell, discovered the break-in when he went to mail a bill that Sunday morning. He found the box wide-open and empty.

Since then, Taylor has questioned postal employees about the incident, but no one will tell her anything, she says.

Taylor alerted Watchdog Nation to the unpublicized Haltom City mailbox break-in. Previously, I saw the police tape at the crime scene of the compromised Keller collection box. (Watchdog Nation uses that postal address.) So I knew something was up.

I called the U.S. Postal Service and the Postal Inspection Service, which is responsible for investigating mail theft. A postal inspector told me there have been other box break-ins outside area post offices. But nobody will tell me where and when those incidents occurred.

That means that residents elsewhere who mailed letters, bills or gifts might be theft victims and would never know.

In Haltom City, after Cantrell noticed the emptied box, the couple later saw that the box had been removed. When it was returned, it had a front grille at the entry point that makes it harder to pull mail back out through the slot. But pry marks were still visible on the back.

I visited the Haltom City post office and spoke with Station Manager Carlos Avelar. Taylor had previously questioned him without success.

“I got a call about the break-in Sunday,” I said.

“It was not a break-in,” Avelar said.

“What was it?” I asked.

“It was taken in for maintenance.”

I pulled out my camera and showed him a photo, taken minutes before, of what looked like crowbar marks.

He referred me to a higher-up, who told me she could not comment.

But after I told the postal inspector about the visible damage, the box was removed a second time and repaired again.

A Haltom City police report says police visited the post office to answer an alarm at 7:20 a.m. that Sunday. They found nothing amiss.

They returned an hour later after someone called about a box break-in. The outdoor box was open. They found two letters inside, which they carried into the post office and dropped in an inside slot.

“Mail may have been removed from the box, but I was unable to tell at this time,” officer R.A. Beshirs wrote. “It appeared that the perpetrator(s) used some type of unknown pry device to make the entry into the box.”

Haltom City police Sgt. Eric Peters said: “The case is inactive right now because we haven’t had anybody call us and tell us something was stolen, and we have no suspects in the case.

“Until we know for sure that there was mail taken out of there, our hands are pretty tied.”

He said those who believe that their mail was stolen from the Haltom City post office box around Jan. 2 or 3 should report it to police.

In Keller, where the public was notified and complaints came in, police Lt. Brenda Slovak called the theft “a big deal.”

“That was a lot of mail. That’s a lot of people’s bills that aren’t getting paid,” she said. “The economy’s bad enough without them having to make a late payment or pay extra fines or fees.”

Fort Worth Postal Inspector Tim Vasquez said he regretted that he couldn’t release any more information about mailboxes that were hit.

“While I do agree that disclosure is a good idea for the citizens, we have to watch that we don’t do anything to jeopardize the investigation. So we’re not going to give out any of the locations.”

Let me know of any mail thefts from area post office boxes. Postal authorities won’t share the information, but after verifying your tip with police and postal officials, I’ll share.

How else will you know to check whether your mail was stolen?


Reporting mail theft


-Call your local police department.

-Call the U.S. Postal Inspection Service at 877-876-2455 and ask to speak to a division mail theft inspector for your geographic area.

-Or visit postalinspectors.uspis.gov

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Dave Lieber, The Watchdog columnist for The Fort Worth Star-Telegram, is the founder of Watchdog Nation. The new 2010 edition of his book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, is out. Revised and expanded, the book won two national book awards in 2009 for social change. Twitter @DaveLieber