If you are a Texas electricity customer with a variable rate plan, and your bill skyrockets, here’s the Watchdog Nation strategy to complain and possibly get your bill lowered.
Nearly every day in the Texas summer of 2011, warnings come about overuse of electricity. As readers of the Fort Worth Star-Telegram Dave Lieber Watchdog column first learned, those customers on variable rate plans could get power bills that leave them boiling. Ryan Walton may be the canary in the coal mine when it comes […]
A major Texas electricity retailers struggles with its customer service. Will moving workers closer to home help its customers get what they want, which is simply to be understood and have their problems solved?