The Watchdog: Be careful of hucksters at a state fair

Kim Crossley of Keller glides through the State Fair of Texas with a skeptical eye and a hand on her purse. She won’t fall for any midway fakery or crazy creams or signs that promise everything but deliver very little.

Good thing. Kim won one of the Dallas Morning News Facebook contests to go to the fair with a newspaper staff member.

First prize? She goes to the fair with The Watchdog. (Not my idea, but I’m game.)

The first unofficial Watchdog Day at the State Fair. The one and only!

The winner could have been a sucker, falling for every come-on there is.

Instead, this contest-winning mom, who runs her own business and brings her college-age daughter Carrie with her, is a natural watchdog. She sees. She questions. She moves on. I like her.

“Why do mattresses come with 25-year warranties when they recommend you buy one every eight years?” she asks at the Embarcadero at the very first sales exhibit we see, a mattress gallery. “Replace Every 8,” a sign says, but yet …

A step or two away, the next offer comes — a San Antonio trip, two nights in a Riverwalk hotel (“Buy now, travel later”), river boat tickets and more. $99. Oh, there’s a catch, a salesman says. A 90-minute sales presentation to learn “what Wyndham has to offer.” See ya.

She pushes past “Clean Your Shower with No Scrubbing” and “Lower Your Cholesterol with Greaseless Frying.” She turns a corner and makes eye contact with a woman hawking an all-natural cleanser.

“Let me show you something,” the hawker says into her headset microphone.

Kim Crossley and friend at Texas State Fair

Kim Crossley and friend at Texas State Fair

Kim moves in close. She watches the lady with the microphone spill, dab and rub. Kim looks at the label. There’s no listing of biodegradable ingredients. “What’s in it?” she asks. The woman is three feet away. But the answer comes in an amplified shout, “COCONUT OIL AND SEAWEED KELP!”

Turn around and listen. From every direction, there’s more of the same.

Someone making promises into a headset microphone. Late-night infomercials come to life. A cacophony of Big Tex chaos. Stretch lids. Ultra vitamins. Skin wrinkle removers.

The sign says “BOTOX.” The letters are big. In tiny print underneath, it adds “Effect.” Kim snorts her dismay. The salesman defends, “You’re never going to know if something works unless you try it.”

“Does it last?” she asks.

“If you do it every two days, it lasts,” the salesman says. She snorts again.

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She sees the Bionic Band display. Helps back pain, numbness, poor circulation, carpal tunnel, arthritis, sleeping disorders, attention deficit disorder and much more, the signs says. The multicolored bands in shapes and sizes are alluring. The salesman seems quite sharp. But Kim’s eyes wander to small print on the bottom of a display sign. The words are partially obscured by a lamp.

“These products have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease or illness. Individual results may vary.” She bolts.

More signs. “Lose Fat. No Hunger!” “Soft Cotton Dream Sheets, Feels Like Egyptian Cotton.” “The Lamp That Can Change Your Life.”

“Do you need windows?” a man asks. Another asks her to fill out a coupon.

Win a 1967 Camaro.

“Who are you with?” she asks.

“Silverleaf Resorts.”

“They bug you to death with phone calls and emails,” she says. Bye bye.

She walks along the midway, where it’s a different kind of sale. The rhythmic words are hypnotic.

“Come on. Don’t be shy.”

“Two credits to play, two credits to win.”

“Always a winner, always a prize.”

“Come on up, come on in.”

“Winner gets any prize, any size.”

She scoots past a basketball game with the deceptively small rims, ignores a man with gold teeth offering her a baseball to toss.

At my urging only, she lines up at Scooby ring toss. “I’ll show you how to win,” the man behind the counter says. He shows. She tosses. Lots of clinks.

Not one solid clank.

The worker offers her extra advice. Lady, when the other countermen scan your game tickets, make sure they punch in the right number of credits.

“They ain’t crooked,” he says of his colleagues. “Just some of the boys — you got to watch ’em.”

Her daughter sets up at the water pistol shooting gallery. The kid strikes a pose. “Aim. Set. Shoot.” She points a straight line into the clown’s mouth.

The kid wins. Heck, somebody does. She chooses the appropriate prize for Watchdog Day at the State Fair. A giant wolf.

How come? Because at this wonderful place, a sheep can easily get slaughtered.

[This story originally appeared in the Dave Lieber Watchdog column at The Dallas Morning News. Staff writer Marina Trahan Martinez contributed to this report.]

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

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Watchdog Video Tip of the Day: What to do when employer won’t pay you

What do you do when you work and your employer won’t pay you on time? The Dallas Morning News Watchdog Desk Administrator Marina Trahan Martinez has the answer.

The Watchdog Video Tip of the Day, produced by DallasNews.com, is designed to solve a problem in less than a minute. Read more interesting Watchdog reports that show you how to be a smart consumer at our main Watchdog page here.

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

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Watchdog Video Tip of the Day: How to fight when your car gets towed

A tow truck drags your car away. You want to fight it, but how? Here’s one way from The Dallas Morning News Watchdog Desk Administrator Marina Trahan Martinez.

The Watchdog Video Tip of the Day, produced by DallasNews.com, is designed to solve a problem in less than a minute.

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

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Watchdog Video Tip of the Day: What to do when your warranty expires and your problems remain

Watchdog Video Tip of the Day: What do you do when your contractor is gone but problems remain?

The contractor you selected was good, but now he’s gone out of business and your roof is leaking. Are you out of luck with your warranty?

Maybe. Maybe not, says Marina Trahan Martinez, The Dallas Morning News Watchdog Desk Administrator.

The Watchdog Video Tip of the Day, produced by DallasNews.com, is designed to solve a problem in less than a minute. 

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

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Subject of Watchdog Nation report convicted of theft

Malachi Crump, subject of a previous Watchdog Nation report, has been convicted in New Orleans of stealing more than $100,000 from families who sought to rebuild their homes destroyed in Hurricane Katrina.

Crump, 64, was found guilty in November 2013 on three counts of felony theft, one for each family he swindled, the New Orleans Advocate reports.

Crump, on parole and never licensed in Louisiana, owned Chimere’s Builders. He signed contracts with three elderly women promising to completely renovate their homes. They gave him thousands in down payments and some wrote additional checks for supplies, according to published reports. Authorities say he did some work at some houses and nothing at others. When the homeowners began asking questions, he disappeared.

Watchdog Nation first reported Crump’s similar activities in Texas. Read that Watchdog Nation report on Malachi Crump here.

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Malachi Crump

Malachi Crump

 

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Watchdog Video Tip of the Day: How to sell your treasured heirlooms

Watchdog Video Tip of the Day: How to sell your treasured family heirlooms. 

Learn from Marina Trahan Martinez, The Dallas Morning News Watchdog Desk Administrator, how to be smart when selling sentimental keepsakes.

The Watchdog Video Tip of the Day, produced by DallasNews.com, is designed to solve a problem in less than a minute. 

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

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Texas Education Agency announces new investigative unit to probe troubled school districts

Texas Education Agency Commissioner Michael Williams has announced a new investigative unit to make sure the more than 1,000 Texas school districts follow the rules. The state auditor’s office had scolded TEA for not investigating cheating allegations in the El Paso school district.

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No surprise there. TEA has had a philosophy of allowing school districts to police themselves. The new investigative unit would handle complaints of wrongdoing, something state education regulators don’t like to do.

Watchdog Nation promises to watch the new unit’s work very carefully. We congratulate Commissioner Williams for making the move.

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

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Chasing after bad appliance repair techs is a lonely job

Repair

I have a problem with appliance repairmen who take the money and run. I like to chase these guys across Texas.

As readers of The Dallas Morning News Dave Lieber Watchdog column first learned, something about a guy showing up at your house to fix a refrigerator or dryer, taking money for a service call along with a deposit for parts and then not returning bugs the life out of me.

Several years ago, customer Barry Boardman wanted help getting his $175 deposit back. Took me five minutes to learn his repairman had a prior conviction for theft in Dallas County. Showed Boardman his repairman’s police mug shot. Ouch.

Before that, I hunted for Brian Littlefield, a longtime repairman who skipped out on a legal secretary with a broken icebox. Always the same with these guys. “Oh, you need me back. Sure, I’ll be right over.” But nothing. Then they never return your call.

For that guy, I placed a public call to my Watchdog Nation Posse. (If you’re reading this, you’re a member!) Help me find Littlefield, I asked. People told me how Littlefield pulled the same stunt on them. Turns out he had nine judgments against him. He filed four bankruptcies. All those unfinished bankruptcies helped him avoid eight apartment evictions. Then somebody — I’ll never say who — told me he was hiding out in East Texas.

When I reached Littlefield by phone, he explained it wasn’t his fault that he skipped out on customers. People are rude.

“They are yelling and screaming and being hostile on the answering machine. I have a policy: If someone is hostile, I will not call them back.”

“Why do you think they are hostile?” I asked him.

“I’m not sure.”

A few weeks ago, Gorgonio Pena of Carrollton told me about his refrigerator repair saga. Same old story.

Pena, a volunteer minister, takes his old motor home on the road and hosts Bible retreats. But he didn’t get to go anywhere this summer, not after he gave a repairman $200 to fix his motor home’s refrigerator. The repairman not only skipped town, the dude moved to Alaska. (I never heard that one before.) That was three months ago.

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Fortunately, the repairman was a subcontractor for Accurate Appliance Repair in Garland. The Watchdog contacted company owner Ella Watson.

After she heard from me, Watson wrote Pena a note: “I truly apologize about the issue with your part. I have tried and tried and will continue to try to locate this part for you again. Before David left for Alaska, he told me he would get the part by the weekend. …

“I will have your part next day aired at my expense and schedule a return to complete this repair. Again, I truly apologize for this terrible inconvenience. I am still working on this for you, sir. May God bless you and may He also help us get this issue resolved.”

Wow. You think Brian Littlefield or his brethren ever wrote a sweet note like that?

Watson presents the problem in a candid way. The appliance repair business, she said, attracts “shady characters.”

She owned a Rowlett appliance store for 20 years. Now she runs a repair business from her Garland home. She hires repairmen to work for her.

“I’m always having trouble finding good workers. Now that David went back to Alaska, I’m in the process of looking for somebody.”

With jobs scarce, new people come into the business. “Right now everybody in the world is doing it because they’re out of work,” she says. “It’s easy to con somebody. I hear people all the time say, ‘They took my money and changed their phone number.’”

Anyone can open a repair business by placing ads in the Yellow Pages or on Craigslist and by creating a website. That’s it. In Texas, appliance repair techs don’t get licensed (like plumbers) or registered (like heating/air conditioning techs). Appliance repair techs don’t take required continuing education classes or pass a criminal background check. That’s why it’s risky to hire someone based solely on their ad.

Watson says old machines are sometimes hard to fix, but customers are difficult to deal with, too. There are stories on the Internet about how she let a few customers down. She’s tired when she talks of it. She’s 59, a grandmother of nine. “This is a mean, ugly world,” she says.

I credit Pena with perseverance. He kept calling Watson. She kept putting him off. Enough of that. Finally, I convinced them both to call it a day.

Forget about the part. The deposit is lost. How about giving the man of God his refund? Watson said she would. Pena says he might buy a new refrigerator. The motor home minister wants to hit the road again. After all these months, the divine intervention needed to find that missing part isn’t working.

This first appeared in The Dallas Morning News Watchdog column. Staff writer Marina Trahan Martinez contributed to this report.

# # # 

IN THE KNOW / Hiring an appliance repair technician

• Consider getting bids. Ask if there’s a service charge for a call, and if that’s included in future repair costs. Ask friends and family for referrals of reputable techs.

• Check the company name through the Better Business Bureau website and also by doing an Internet search with the company’s name and the words “scam” and “ripoff.”

• Consider doing a background check on anyone that enters your home. Get a full name and date of birth to use on various Internet databases or public court records. Look for a criminal record.

• Get a written estimate that includes the length of any warranties. Does the paperwork include the repair tech’s name, phone and physical street address?

• Don’t pay for work not done. If a tech wants a down payment for a part, ask to see his driver’s license for backup. Copy the information, or better, take a photo.

• Trust your instincts. Does everything sound right?

Dave Lieber's Watchdog Nation won a 2013 writing award from the National Society of Newspaper Columnists

Visit Watchdog Nation Headquarters

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Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

AVAILABLE IN HARDCOVER, CD AUDIO BOOK, ON ITUNES (AUDIO), KINDLE AND IPAD.

Watchdog Video Tip of the Day: How to file a complaint when airline mistreats you

Watchdog Video Tip of the Day: How to file a complaint against a U.S. airline.

An airline mistreats you. You go to the airline for help. But the airline isn’t interested in helping. So what do you do?

Learn with Dave Lieber, The Dallas Morning News Watchdog columnist. He tells tells you where airline complaints are supposed to go.

The Watchdog Video Tip of the Day, produced by DallasNews.com, is designed to solve a problem in less than a minute. 

Source: Dallas Morning News

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More Watchdog Nation News:

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Dave Lieber's Watchdog Nation won a 2013 writing award from the National Society of Newspaper Columnists

Visit Watchdog Nation Headquarters

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Like Watchdog Nation on Facebook

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Twitter @DaveLieber

Are you tired of fighting the bank, the credit card company, the electric company and the phone company? They can be worse than scammers the way they treat customers. A popular book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, shows you how to fight back — and win! The book is available at WatchdogNation.com as a hardcover, CD audio book, e-book and hey, what else do you need? The author is The Watchdog columnist for The Dallas Morning News. Visit our store. Now revised and expanded, the book won two national book awards for social change. Twitter @DaveLieber

AVAILABLE IN HARDCOVER, CD AUDIO BOOK, ON ITUNES (AUDIO), KINDLE AND IPAD.