Watchdog Nation goes on TV to warn about crooked repairman

You know what would suck? You’re a crooked appliance repairman who advertises on Craigslist.

Then some guy goes on TV, shows your face and warns everyone about you.

That’s what happens here.

The story of Dallas Morning News Watchdog Dave Lieber and convicted thief Michael Stoneham.

Read the full story here in The Dallas Morning News Watchdog column.

Here’s the ad he has used:

michael craiglist ad

 

Michael W. Stoneham

Michael W. Stoneham

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Watchdog Tip of the Day: Scammers love Craigslist


Scammers love to sell their fake stuff on Craigslist. If you’re shopping or hiring off Craigslist especially, keep your fraud antenna on high. Is it a scam? Listen to the voice in your head. That’s the advice from Dallas Morning News Watchdog desk administrator Marina Trahan Martinez.
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Craigslist is free, but you may get what you pay for

Jeff May lives and dies by Craigslist, the mostly free classified ad website. He buys. He sells. He buys. He sells.

Not every deal works out perfectly. That’s part of the risk and thrill of Craigslist. The bad comes with the good.

Dave Lieber's Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong

May likes to home brew beer. The Arlington, Texas man recently bought through Craigslist a 20-year-old Montgomery Ward chest freezer. He modified it to hold several kegs. He installed beer taps and decorated the chest. When he concocts a new batch, he invites neighbors to his garage for a sample.




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Jeff May's unique freezer




After a few months, though, the freezer died. May went back to Craigslist and looked under Household Services. He found an ad for Accurate Appliance Repair in Garland: “We are Ready to Help YOU Get Your Appliances Working RIGHT Again! … Operators Are Standing By To Answer Your Parts & Service Calls NOW.”

He called and talked to Ella Watson, the owner. For 20 years, she and her husband owned a Rowlett repair shop with the same name, but he died. Now she runs what she calls “a one-girl office” out of her home.

Operators standing by? She’s the operator.

Watson told me she sent a repair tech to visit May.

According to May, the tech took a quick look and declared that a power surge had fried the electronics. The tech said he could fix it, and May OK’d the job. The tech did some work, and May paid him $322. When the repairman left, the chest was on. Hours later, though, the temperature had not dropped to the desired 40 degrees.

May called Watson repeatedly. He wanted the work redone under her warranty. Appointments were made. But May said the tech failed to show, and Watson says May wasn’t home when the tech came.

After a while, Watson stopped answering his calls. She told me later that, as the lone operator, she juggles several phones at once, taking calls and sending out techs who work for her on jobs. “Things might slip by,” she said.

May checked the company’s rating on the Better Business Bureau and found an F with six unanswered complaints. He also complained to the BBB.

Then he started posting notes about Accurate Appliance Repair’s service on Craigslist to scare away Watson’s customers. He’s clear about his mission: “I’ll take out some of my frustrations by trying to ruin their business. It was a revenge posting as much as anything else.”

“Word to the wise,” he writes in part. “Don’t hire Accurate Appliance Repair. … The freezer still isn’t working, and they have refused to honor their 90 day guarantee.” Then he reprinted the BBB report.

He has done that several times already. Then he was joined by another poster: A tech did not “clean up the dirty hand marks inside the refrigerator and put everything back. Also, he ended up doing other things that were totally unrelated to the problem and included that in the bill.”

Watson’s response: “I don’t respond to complaints on Craigslist because I don’t think that would be a good thing. I can’t please everybody. I believe 99.9 percent of our customers are satisfied.”

Watson said she will give May back half his money.

“This is not a very nice man,” she said. His appliance is unusual, she said, and she doesn’t believe it can be fixed.

May says he got a repair estimate for $1,000 from an electrician. He’s not upset that Watson’s company can’t fix it. He says he’s upset that the tech said he could, took the money and didn’t do the job.

Last week, Watson contacted the BBB to fix the six unresolved complaints.

She told me she doesn’t know whether advertising on Craigslist is worth the trouble. At least half the customers she gets that way don’t want to pay, she said.

Surprise. A free service attracts freeloaders.

Craigslist did not respond to my request for an interview.

But The Watchdog has a few ideas about how to post effectively on websites when a service or product is not to your liking.

Don’t call your subject names. Stick to the facts of the situation. You don’t need to make legal troubles for yourself.

Explain that you paid the company to perform a certain service but that it wasn’t done properly. The company won’t honor its warranty. Won’t return calls. Won’t make right on what was originally promised to you.

Explain that you paid for nothing. Be as specific as possible. Facts are always better than emotion, though emotions, as May’s case shows, often run high.

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Dave Lieber, The Watchdog columnist for The Fort Worth Star-Telegram, is the founder of Watchdog Nation. The new 2010 edition of his book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, is out. Revised and expanded, the book won two national book awards in 2009 for social change. Twitter @DaveLieber

Dave Lieber book that won two national awards for social change.

How to stay out of trouble

Keep your eyes wide open. Rely on your gut instinct. Remember to follow up with research and questions.

These are the three smartest ways to save money. They work even better than coupons, say some citizens of Watchdog Nation.

Dave Lieber's popular new Watchdog Nation book saves people money!

Watchdog Nation was founded by Dave Lieber

Keep your eyes wide open

Lynda Logue-Hughes of North Richland Hills answered an ad for a Dallas entry clerk on Craigslist, an advertising Web site.

The man who interviewed her online communicated in poor English and said he was head of the “hiring department.” Red flags flew all around her.

She contacted the company offering the job. “The person I talked to indicated this was a scam, and I was the third person to contact them regarding this,” she said.

“The ad promised $19 an hour. My unemployment is running out, and I was desperate, but not so desperate as to not check this out.”

She reported the false ad to the Federal Trade Commission, which has been cracking down on con artists who target the jobless: ftc.gov/jobscams.

Pay attention to your gut

Gary Ewing of Weatherford saw an ad in the Star-Telegram for a 2006 Travel Supreme 42-foot motor home for $15,000. The little voice in his head told him the price was too low.

“As a previous Travel Supreme owner, I know this one is worth upwards of $200,000,” he said.

Out of curiosity, he traded e-mails with the ad buyer.

“I specifically asked for the VIN and tag number. That’s when the e-mails stopped.”

If you get the vehicle identification number and tag, you can trace the history of a vehicle on various Web sites.

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Research and ask questions

More free services designed to protect you, such as the Do Not Call list, become available all the time. When you hear about these services, it’s important to take advantage of them.

For example, have you signed up for the free Property Fraud Alert Service offered to Tarrant County residents and property owners?

Any time your name comes up in a document filing for a mortgage or other real estate document in the county clerk’s office, you get a notification. This allows you to track possible fraudulent activity, such as somebody using your name to take out a mortgage.

It works. Last week, I was notified that a family member whose name I had registered had signed a gas lease.

Tarrant County, where I live, was the first Texas county to offer the service last year. But only 4,224 Tarrant County residents and property owners have signed up for the free program, said Diana Graebeel of Fidlar Technologies, the company that contracts with the county for the program.

(To sign up, go to www.tarrantcounty.com and click on “Property Fraud Alert” under “County Clerk” on the right side of the Web page. Add a name you want to protect. Whenever that name shows up in a real estate document, you are notified by e-mail or telephone.)

Ask questions to save money

Here’s another way that research and asking questions can help you: if you are a Texas resident, sShop now for an electricity contract at www.powertochoose.org and find the lowest electricity rates in years.

Last week, I signed a yearlong contract for a fixed rate of 9.4 cents a kilowatt-hour. We’ve seen a steady drop from the midteens to under a dime. Take advantage of it.

I could have signed for an even lower rate, in the 8-cents range, but I wasn’t familiar with the companies and their complaint rates (as shown on powertochoose.org) were a little too high for me.

The lowest rate isn’t necessarily the best, but it’s necessary to shop for something lower than you have. And double-check the other available documents, such as the Terms of Service and Electricity Facts Label, to make sure the rates you are agreeing to are the same you believe you are signing up for.

Dave Lieber's popular button was written about in USA Today.

Ask questions for accurate information

The Watchdog sent a fan letter this week to the creators of one of my favorite Web sites. Maybe you are familiar with Snopes.com, which calls itself the “Urban Legends Reference Pages.”

Founders Barbara and David Mikkelson of California have worked for more than a decade to find the truth behind the strange e-mails that people are always forwarding to each other.

No surprise that many are not accurate.

I love to check these stories on Snopes. Nobody should ever forward an e-mail of questionable facts and assertions without checking Snopes first to find out the real story.

Recently, The New York Times profiled the Mikkelsons and quoted them as saying that they doubted they have much of an impact on the world.

After reading that, I hit the “Contact Us” button on Snopes.com and wrote: “Are you kidding me? You have a huge impact. Your contribution toward truth telling in the world is immense.”

The Mikkelsons wrote back: “Blush. Thank you. What a wonderfully kind thing to say! And thanks also for telling people about our site. This is the highest compliment you could give us.”

So let me compliment them again: Snopes.com.

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Dave Lieber, The Watchdog columnist for The Fort Worth Star-Telegram, is the founder of Watchdog Nation. The new 2010 edition of his book, Dave Lieber’s Watchdog Nation: Bite Back When Businesses and Scammers Do You Wrong, is out. Revised and expanded, the book won two national book awards in 2009 for social change. Twitter @DaveLieber